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Right of withdrawal

Cancellation Policy according to Art. 49 (4): Decree No. 206/2005

The customer has the right to cancel the contract within 14 days, without giving reasons. The revocation period is limited to 14 days from the day on which the goods were delivered to the customer, or an authorized recipient.
In order to exercise his right of withdrawal, the customer must clearly communicate his intention by letter, addressed to olleTog GmbH (Sparkassenstraße 1, I - 39012 Meran), fax 0473 069616 or e-mail: shop@olletog.com. A withdrawal form is also available as a download.
The customer has to send his notification of cancellation before the revocation period has lapsed.
In the event of cancellation, the goods must be returned as soon as possible to: olleTog GmbH, at Sparkassenstraße 1, I - 39012 Merano (Italy), and in any case within the 14-day cancellation notification period. It is sufficient that the customer can prove that the goods have been dispatched before the expiry deadline.

Implications of Contract Revocation

If the contract is revoked by the customer, olleTog GmbH will immediately provide a refund for all payments received, including delivery costs, but no later than 14 days from the date on which the revocation notification is received.

Right of Retention

olleTog GmbH reserves the right of retention until the rejected goods have been received, or adequate proof provided by the customer that he has actually returned the goods. This will depend on which comes first. Unless expressly agreed otherwise, refunds are made using the same means of payment as the original transaction. No extra costs will be borne by the customer as a result of refunds.

Costs of Returned Shipments

The customer will carry the cost of returning the product (in the event of a swap, for shipping the replacement product).
If the returned item is found to be damaged, the customer will be liable if the depreciation in value is caused by mishandling the item/s – in excess of evaluating their condition and functionality.

Excluded products

Products such as personalized products, sealed products, which are not suitable for return for reasons of health protection or for hygiene reasons. Sale goods are also excluded from the right of withdrawal.

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