Payment and shipping
1.1 We offer the following payment options, when ordering online:
For a prepayment, please pay the correct amount as follows. To ensure quick processing, please always fill in the order number as reason for payment.
Bank name: Südtiroler Volksbank - Filiale Meran
1.2 If you collect your order from our store, you can also pay in cash, EC or credit/debit cards (except Diners Club and AMEX).
2. DELIVERY OPTIONS
2.1 Collecting in person from the olleTog shop in Merano, South Tyrol.
2.2 Delivery using a forwarding agent or express parcel service (see table of shipping costs & tariffs)
3. TABLE OF SHIPPING COSTS & DELIVERY LEAD TIMES
Delivery lead times*
|Italy||€ 8,00 - free shipping from € 150||1 – 7 working days|
|Austria||€ 12,00 - free shipping from € 150 ||3 – 7 working days |
|Germany||€ 12,00 - free shipping from € 150||3 – 7 working days|
|Belgian||€ 12,00 - free shipping from € 150||3 – 7 working days|
|France||€ 12,00 - free shipping from € 150||3 – 7 working days|
|Luxemburg||€ 12,00 - free shipping from € 150||3 – 7 working days|
|Netherlands||€ 12,00 - free shipping from € 150||3 – 7 working days|
Free shipping for orders over 150 € to the following countries: Italy, Austria, Germany.
* If multiple products are ordered, the longest stated delivery times apply. On request, we can also ship some of the items as soon as they are finished. For part deliveries, additional shipping costs apply. Depending on the article, you will be informed in advance by e-mail.
4. DAMAGE DURING TRANSPORT & INCORRECT DELIVERIES
If the goods ordered arrive damaged on delivery, please immediately refer your complaint to our customer service. If damage is detected on delivery, please immediately the forwarding agent know that the item is accepted with reservation only.
Damaged packaging must be kept and, if possible, photographed together with the damaged article.
Incorrect deliveries must be immediately reported to our customer service.
5. DELIVERY CONDITIONS
Delivery costs vary, depending on the country. Current shipping rates are shown separately in the shopping cart. Delivery is CPT or DAP (Incoterms 2010).