Free shipping from 150 euros (EU)
100% Handmade in South Tyrol

Payment and shipping

1. PAYMENTS

1.1 We offer the following payment options, when ordering online:

     - Prepayment
     - PayPal
     - Kreditkarte

    For a prepayment, please pay the correct amount as follows. To ensure quick processing, please        always fill in the order number as reason for payment.

      Bank name: Südtiroler Volksbank - Filiale Meran
      IBAN: IT23Y0585658590040570000013
      BIC/SWIFT: BPAAIT2B040

1.2 If you collect your order from our store, you can also pay in cash, EC or credit/debit cards (except Diners Club and AMEX).

2. DELIVERY OPTIONS

2.1 Collecting in person from the olleTog shop in Merano, South Tyrol.
2.2 Delivery using a forwarding agent or express parcel service (see table of shipping costs & tariffs)

3. TABLE OF SHIPPING COSTS & DELIVERY LEAD TIMES

Country

Shipping costs

Delivery lead times*

Italy € 8,00 - free shipping from € 150 1 – 7 working days
Austria € 12,00 - free shipping from € 150
3 – 7 working days 
Germany € 12,00 - free shipping from € 150 3 – 7 working days
Netherlands € 12,00 - free shipping from € 150 3 – 7 working days
Belgium € 12,00 - free shipping from € 150 3 – 7 working days
Luxembourg € 12,00 - free shipping from € 150 3 – 7 working days
France € 14,00 3 – 7 working days
Corsica (FRA) € 35,00 3 – 7 working days
Spain € 17,00 3 – 7 working days
Poland € 25,00 3 – 7 working days
Estonia € 25,00 3 – 7 working days
Latvia € 25,00 3 – 7 working days
Lithuania € 25,00 3 – 7 working days
Czech Republic € 25,00 3 – 7 working days
Slovakia € 25,00 3 – 7 working days
Romania € 25,00 3 – 7 working days
Slovenia € 25,00 3 – 7 working days
Hungary € 25,00 3 – 7 working days
Bulgaria € 25,00 3 – 7 working days
Croatia € 25,00 3 – 7 working days
Sweden € 25,00 3 – 7 working days
Ireland € 25,00 3 – 7 working days
Denmark € 25,00 3 – 7 working days
Finland € 25,00 3 – 7 working days
Greece € 25,00 3 – 7 working days

For all ther countries, please enquire.
Free shipping for orders over 150 to the following countries: Italy, Austria, Germany, Luxembourg, Belgium and the Netherlands.

* If multiple products are ordered, the longest stated delivery times apply. On request, we can also ship some of the items as soon as they are finished. For part deliveries, additional shipping costs apply. Depending on the article, you will be informed in advance by e-mail.

4. DAMAGE DURING TRANSPORT & INCORRECT DELIVERIES

If the goods ordered arrive damaged on delivery, please immediately refer your complaint to our customer service. If damage is detected on delivery, please immediately the forwarding agent know that the item is accepted with reservation only.
Damaged packaging must be kept and, if possible, photographed together with the damaged article.
Incorrect deliveries must be immediately reported to our customer service.

5. DELIVERY CONDITIONS

Delivery costs vary, depending on the country. Current shipping rates are shown separately in the shopping cart. Delivery is CPT or DAP (Incoterms 2010).

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